Andhra Pradesh is the fifth largest state in India by population. It faces a 22% shortage of Primary and Community Health Centres and about 63% shortage of specialists at public health facilities. Despite these challenges, Andhra Pradesh performs well on key health indicators. The state’s total fertility rate is 1.8, maternal mortality ratio is 134 and infant mortality rate is 43.
All of these figures are below Indian national averages.
Piramal Swasthya has run many programs in Andhra Pradesh:
- 104 Advice Health Information Helpline received more than 58 million calls through a 424 seat call centre covering a population of 84.6 million.
- 104 Mobile Health Services served 11.5 million people with a total of 24 million plus visits through a fleet of 475 mobile health units
- Telemedicine Services, including Asara©, have served 14040 beneficiaries through 4 telehealth centres.
- Telemedicine service is provided at Digwal serving 8675 beneficiaries through Piramal Arogya Seva Kendra(Tele-health centre)and Piramal Arogya Seva service covering around 69068 population with a mobile health unit has had 26,825 visits.
- Piramal Swasthya in collaboration with Medtronic launched ‘Shruti’, a program to detect and offer timely treatment for ear infections to prevent permanent loss of hearing. Under this program, trained community health workers travel door-to-door within the targeted areas to conduct free ear screenings. Residents are screened via a specially designed hand held screening device that links the community screeners to Shruti program staff and an ENT surgeon via a telemedicine application that transmits images of the patient’s middle ear. In the first phase, Piramal Swasthya covered about 30,000 population in the urban slums of Hyderabad and diagnosed people suffering with ear related diseases like CSOM, ASOM, OME, Otomycosi s, Tinnitus and Presbycusis.
- In association with the National Highway Authority of India, GMR, GIC and IRDA, Piramal Swasthya is operating 1033 Highway Emergency Response & Management Call Centre and ambulance on a select stretch of NH – 65, from Hyderabad to Vijayawada. 1033 Accident Helpline coordinates with victims/ beneficiaries, hospitals, police and Emergency Medical Technicians (EMT) and connects beneficiary with EMT
104 Mobile Health Services fleet of mobile medical units was launched in partnership with the Government of Andhra Pradesh in February 2008 and provided chronic disease, maternal and child health and minor ailment services. The key technologies included unique patient electronic health records, which were authenticated by biometric fingerprinting and digital photographs.
Piramal Swasthya handed back 104 Mobile Health Services to the Government of Andhra Pradesh in December 2010 after establishing successful operations.
Sources: RHS Bulletin – 2010, SRS 2011, SRS 2007 – 2009.