Health Information Helpline (HIHL) is a health contact centre that aims to reduce the minor ailment load on the public health system. At the cost of a phone call, any citizen can render medical information and advice, avail counseling services, request directory information, or lodge a service complaint against any public health facility.
Qualified and trained paramedics, counselors, and doctors utilize Piramal Swasthya’s cutting-edge software to triage callers. Medically validated algorithms and disease summaries provide paramedics and doctors with the support to drive this high level of standardized care forward.
Piramal Swasthya established five Health Information Helplines in partnership with state governments in India:
|104 Chikitsa Salah||Jharkhand||April 2014|
|104 Arogyaseva||Chhattisgarh||September 2013|
|104 Aarogyavani||Karnataka||June 2013|
|104 Health Advice Call Centre||Maharashtra||January 2012|
|104 Medical Advice Service||Rajasthan||November 2011|
|104 Sarathi||Assam||November 2010|
|104 Advice*||Andhra Pradesh||February 2007 – September 2011|