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104 helpline: Now, grievance redressal is just a call away - Piramal Swasthya

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104 helpline: Now, grievance redressal is just a call away


The one-stop helpline 104 was launched by chief minister Hemant Soren at the Doranda based AYUSH laboratory on Monday.

With the launch of this helpline, the callers will now be able to reach out to trained paramedics and doctors based at the 104 call centre in Doranda.

The charges for the calls would be as per the network call rates.

The operations will be managed by Piramal Swasthya, which is running 104 helpline in Assam, Rajasthan, Maharashtra Karnataka and Chhattisgarh too.

A 20-member team will deal with queries related to common ailments, and also give information on the public health services and hospitals.

The call centre will also receive complaints against cases of negligence and corruption in government medical institutions.

The helpline would be a one-stop call centre for counseling services.

“Trained psychologists will extend help to those suffering from stress, depression, anxiety and post-trauma recovery,” said Soren.

Counseling on HIV/AIDS and sexual transmitted disease would also be available.

In the future, the 104 call centre will be integrated with emergency referral transport services to give ambulance services to highway accident victims.

“The call centre in Ranchi can handle 2,500 calls a day,” said Dr Balaji Utla, chief Piramal Swasthya formerly called Health Management and Research Institute.

Soren also laid the foundation stone of a 30-bed community health centre at Doranda along with construction of staff quarter.

Foundation stone of two primary health centres at Thakugaon and Murpiri were also laid in Burmu.


Source: Hindustan Times

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